FAQs
Frequently Asked Questions
Here at Rise’N Shine Cleaning Agency, we are committed to your complete satisfaction! We strive to offer your neighborhood the most consistent, reliable, and affordable house cleaning services. That being said, we prepared some answers to our most frequently asked questions for your convenience. We hope it will help you answer your questions or concerns. In case you don’t see the answer to your question, feel free to contact us.
Why should I trust Rise'N Shine Cleanings?
Who do you hire to clean my home?
Our cleaning team arrives on time with everything they need to clean your home. You can take comfort in knowing our maids receive a thorough background check and are fully insured.
What do you not clean?
Unless otherwise agreed, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
Do you bring cleaning equipment?
We provide all the necessary cleaning supplies and equipment to our cleaning technicians.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What should I do before you arrive?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
What time does your team arrive?
While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer a 1 hour arrival window for your convenience.
What if I need to reschedule a service?
If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
What if I am not happy with your cleaning?
However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee.
We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
Where can I leave a review of your service?
You’re welcome to share your thoughts about our services on our official Facebook page and Google business.
Are you okay with pets being in the home during a cleaning service?
If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners.
If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Can I tip your housecleaners?
Trusted. Reliable. Fully Insured.